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“Bluepond is fast, cooperative and reliable!”

Vodafone Libertel BV

testimonial

It is with great pleasure that I remember our successful and pleasant cooperation with Bluepond. Speed, proactivity and reliability are its core values.

Because of its professional approach, Bluepond is able to produce robots in a fast and reliable way once the build phase has been reached. Within three weeks after this phase we were up-and-running. The intensive deep dive process and system recordings that precede the build phase ensure that the processes to be automated are thoroughly analysed - back to front. All bottlenecks and possible scenarios are mapped. As Bluepond is unbiased by any customer specific process knowledge it can perform objective analyzes. That is a big plus, as this attitude enables Bluepond to think along with its client to solve or circumvent bottlenecks or other challenges. This does not only lead to reliable robots and improvement of the challenge in question, but in some cases also to an improvement of the internal processes.

Bluepond is not only present during the process and system recordings, but also during the build and ‘go-live’ phase. Whoever may think that Bluepond merely executes after the process analysis is wrong. Much thought is also put into how the robot, with the aid of the systems, can be built as cheap and effective as possible. Every little step that can be automated is included. After the implementation, reports are analysed to identify further improvements.

Meanwhile the Bluepond robots already perform seven distinctive processes in our back office. Based on our experiences we highly recommend Bluepond and expect to happily use their services in future.

Manager Service Management Systems
Vodafone Libertel BV
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