Bluepond has been considered the leading expert in Robotic Process Automation for the past 10 years. If you choose to have one or more processes within your administrative organization executed by Bluepond robots, you not only get the production robots but also a comprehensive support platform.
All this is done from a single server. The Bluepond server. This server can actually best be compared with a small office. An office that monitors and manages your processes just like your own organization does.
The production robots on the ground floor are capable of processing all your repetitive administrative manual work faultlessly. Often these tasks are carried out in departments such as Services and Back office.
These production robots use your current systems just like experienced employees do. They can handle all sorts of systems and processes without requiring any changes , and all information remains within the walls of your organization.
This enables you to rapidly improve your organisation’s work productivity, to lower the existing cost structure significantly, and to improve operational excellence, without significant IT investments.
The modules that continuously monitor the production process are in the change management & support section. This is where changes and modifications to processes are implemented for the production robots.
Regular maintenance and necessary updates to your own IT infrastructure are also managed here.
If a robot can not continue its tasks because of incorrect (source) data, this issue is identified immediately and resolution will be triggered.
applications that achieve integration with your existing departments run in the reporting, control and monitoring section. Whether it concerns exchange of production data, achieved service levels or the sharing of tasks that contain errors, the robots connect seamlessly to your operational departments’ activities.
The quality of the execution is monitored by the Bluepond Cockpit. This is a tool for your Functional Analyst who can ensure that everything is done correctly. The analysis tools help to assess any possible failures and to take action.
Your operational departments are dependent on reporting and transparency. The Bluepond Cockpit provides numerous options to monitor production, conduct analyzes and to use data for daily, weekly and monthly reports.
This floor deals with all the requirements that are set by other departments, e.g. by Legal, Finance and HR.
Relevant regulatory authorities’ changing external requirements or new legislation and regulations are applied to the Bluepond robots, ensuring that they make no errors. Hence, you do not need to worry about security, compliance and data integrity in the execution of your processes.
As well as operational improvements, overall performance themes are important for Senior Management, such as customer satisfaction, delivery reliability and quality.
For example, robots can also be used when in case of capacity constraints, in situations where the Marketing department wants to respond quickly to developments in the market, or if you experience chronic backlogs.
As all tasks are performed error-free, your customers receive the right answers, you get clean customer data in your systems, and many indirect control costs belong to the past.